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Our Team

Team KQ is a diverse set of professionals in the Communications industry.
THE KQ FAMILY

Meet The Team

Britany Ivory

Position: Operations Coordinator
Categories: Client Services

Britany Ivory has provided professional consulting and design services to the Memphis community for nearly a decade. She currently serves KQ as its Operations Coordinator.

Britany holds a bachelor’s degree in business studies and management from Christian Brothers University. She discovered a passion for graphic design and project management while working as a project leader at a local design firm and cultivated operational and project management skills working for notable local and national public health organizations.

The many skills Britany brings to KQ Communications include project management, operational management, workflow development and graphic design. 

Britany grew up in Millington and currently resides in Bartlett with her husband and college sweetheart, Andrew, and their two children, Ava and Bryce. In her free time, Britany loves baking for her family and binge-watching true crime shows.

Britany Ivory

Operations Coordinator

Joyce McKinney

Position: Chief of Client Services
Categories: Client Services, Executive Team, Public Relations

Joyce McKinney is the Chief of Client Services at KQ Communications, where she leads the firm’s Atlanta office. An award-winning communications strategist, public relations professional, and community engagement leader, Joyce brings extensive experience in corporate communications, public affairs, and strategic partnerships. She has successfully led initiatives for government agencies, nonprofits, and Fortune 500 companies, including MGM Resorts and Hilton Hotels Corporation, where she directed corporate communications and community outreach that garnered national awards and attention.

Since joining KQ Communications in 2014 after graduating with honors from the University of Memphis, Joyce has played a pivotal role in the firm’s growth and has led numerous award-winning projects. Her ability to anticipate client needs and craft innovative solutions propelled her from Senior Account Executive to Vice President before assuming her current leadership position.

Beyond her professional achievements, Joyce is deeply committed to community service. She actively supports various local initiatives and contributes her time and expertise through her church, The Faith Center in Tucker, GA. With 10 siblings, 27 nieces and nephews, and two godchildren, Joyce is an expert communicator who thrives on connection and making space for the next generation of communicators.

Joyce McKinney

Chief of Client Services

Paula Dickson

Position: Operations Director
Categories: Client Services, Executive Team

Paula, our resident “mama bear,” keeps the office going and growing by overseeing all operations. Growing up in a military family, Paula spent her childhood in Georgia, Virginia and Frankfurt, Germany before moving to Tennessee. The self-proclaimed army brat has picked up the organizational skills necessary to keep KQ’s productivity at maximum levels. A graduate of Memphis State University, she spent more than three decades in the printing and design industry before coming to KQ. And her service beyond KQ includes spending 12 years running a program that feeds the homeless and participation in mission trips to orphanages in Brazil and Swaziland where her service included building wells and feeding hungry children. She also serves as an associate pastor at The Church on the Square in Midtown Memphis.

Paula Dickson

Operations Director

Join The Team

Current Openings

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WE BELIEVE IN

  • Focusing on research-based results
  • Projects that make an impact
  • Equipping our team with the right tools
JOB OVERVIEW

The Director of Digital Marketing & Social Media is responsible for developing and executing integrated digital marketing strategies that drive brand awareness, audience engagement, and measurable results for KQ Communications and its clients. This role combines social media leadership, digital marketing knowledge, and content innovation, ensuring that all digital efforts align with business objectives.

Reporting to the Vice President of Digital Services, the Director oversees digital campaigns, leads a video-first content strategy, manages performance analytics, and integrates AI-assisted content development to optimize efficiency. They will also mentor and manage a team of social media and content-creating professionals, ensuring high-impact execution across platforms.

OUR PURPOSE

To do good work for good people who are making a meaningful impact on our community.

OUR PROMISE

No guesswork; we provide research-based results.

WE VALUE

  • God as our top advisor
  • A can-do spirit
  • Service with integrity and brave creativity
  • Research and measurable results
  • Family

RESPONSIBILITIES

Digital Strategy

  • Develop and execute integrated digital marketing strategies that drive engagement and conversions across social and web.
  • Oversee social media crisis response strategies and best practices for managing brand reputation online.
  • Collaborate with the Public Relations, Creative Services, and Research teams to align digital efforts with broader communication strategies.
  • Track and analyze key performance metrics across social media campaigns and provide strategic recommendations.

Content Strategy & Development

  • Lead a video-first content approach, ensuring 50% of social content includes video components.
  • Guide the creation of high-impact digital content, including short-form videos, interactive media, newsletters, blogs, and ad creatives.
  • Oversee brand storytelling initiatives, ensuring consistency in messaging across all platforms.
  • Implement AI-assisted content ideation, audience segmentation, and automation tools to improve workflow efficiency.

Team Leadership & Innovation

  • Manage and mentor Social Media and Digital team members to drive campaign success.
  • Develop and lead internal training programs on social media best practices, analytics, and AI integration.
  • Stay ahead of emerging digital trends, tools, and platform changes, making strategic recommendations for new opportunities.
  • Standardize content planning, shot lists, and execution workflows to improve efficiency and team productivity.

QUALIFICATIONS

  • Bachelor’s degree in Marketing, Communications, or a related field with a minimum of 5-7 years of experience in digital marketing, social media management, or content strategy.
  • Proven ability to develop and execute multi-channel social media campaigns that drive measurable impact.
  • Expertise in paid media strategy, performance tracking, and audience analytics.
  • Strong project management, organizational, strategic planning, and analytical skills.
  • Experience leading video-first content initiatives and short-form video platforms (TikTok, Instagram Reels, YouTube Shorts).
  • Proficiency in social media management tools (Hootsuite, Brandwatch,etc.), Meta Business Suite, Google Analytics, Google Ads, and LinkedIn Ads.
  • Experience integrating AI-driven content strategies and marketing automation tools.
  • Excellent written and verbal communication skills with the ability to translate data into actionable insights.
  • Ability to work proactively and prioritize tasks in a fast-paced environment.

We provide a standard of service that consistently ensures we will be accessible and reliable…every project. Every time.

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